Returning

FREQUENTLY ASKED QUESTIONS

How long is the factory warranty valid?

Tivoli Audio products carry a one year warranty against defects in materials and workmanship. Please consult the dealer from which you purchased this product for warranty service or repair.

How do I return a radio to you?

If you purchase a product from this website and would like to return the product to us (i.e. repair, replacement, or refund), you must first contact Tivoli Audio for an authorization number and instructions. Tivoli Audio is not responsible for the loss or damage of returns without a RMA number. All accessories originally included with your Tivoli Audio product must be returned to avoid fees for replacement accessories not included with your return.

What is Tivoli Audio's return policy?

When purchased direct, a customer has 30 days to return a radio for a refund for any reason. Any persons looking to return a product purchased from this website must first contact us for return authorization. Tivoli Audio is not responsible for the loss or damage of returns without a RMA number.

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